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Customer Guidelines for Subscribers (FAQ’S)
Curve Coffee Subscriptions offer a convenient way to receive premium coffee regularly. By subscribing, customers enjoy fresh, high-quality coffee delivered to their doorstep hassle-free.
Subscription Details
- Roast Preference: Medium Roast
- Grind Type Options:
- Whole Bean
- Ground (Espresso, Drip, or French Press)
- Frequency: Monthly subscription (automatically renewed)
- Shipping Cost: To be confirmed and displayed at checkout.
- Delivery Time: Typically within 5-7 business days after billing.
- Shipping Partners: Reliable courier services to ensure timely and secure delivery.
- Pause/Cancel Anytime: Subscribers can pause or cancel their subscriptions directly through their Curve Coffee account on the website.
- Changes to Subscription:
- Customers can update their grind preference, shipping address, or payment details through their account settings.
- Changes made before the billing date will be applied to the next scheduled delivery.
- Monthly payments are automatically processed on the same date each month.
- The accepted payment method is PayPal, as it is the only payment method supported by our subscription system. Payments made through other methods will not be accepted.
- Receipts and billing details will be sent via email.
Customer Support & Assistance
- Email: hello@curve.coffee
- Phone: 02 8862 3041
- FAQs: A comprehensive FAQ section will be available on the website to address common questions about subscriptions, shipping, and coffee sourcing.